When you launch Hat VPN Pro, it encrypts all of the traffic between your device and our servers. Hat VPN Pro provides you with a Transport Layer Security, 128-bit/256-bit AES data encryption, plus HMAC message authentication. We make sure that all of your web traffic will be securely encrypted when you use insecure networks, so you don’t have to worry about your personal information and possible online hackers. Another benefit is that your internet provider will be unable to track down the websites you visit, so you can feel yourself absolutely freely.
Hat VPN Pro also maintains all 3 safeguards: physical, technical and administrative. This is being done to protect you from accidental loss, accidental destruction, illegal change of your information, misuse, as well as anything else that may lead to the loss of your information.
What kind of personal information do we collect?
We obtain information about our customers from multiple sources that are described below in details.
Hat VPN Pro always lets you know where you need to provide your personal information. We also state all of the consequences of not doing so. If you disagree to give out your personal information, then you might be unable to use some of our features.
There are two categories of personal information that we gather:
We do collect a lot of personal information about you, including: IP address, email of our customers, their username, unique mobile ID, as well as some other stuff. However, this information is never associated with any of your online activities during your use of our app.
Besides, when you are connected to Hat VPN Pro, your IP address is stored in a safe place during your session, and deleted right after your session ends.
Personal information you choose to give us
Hat VPN Pro collects all of the information that you agree to give us, including the information that you enter when creating a new account, or purchasing a subscription. If you register, then we will be able to see your email, and if you purchase a subscription, then we will be provided with your payment information. However, none of this is a must. We do not force anyone to create an account or buy a subscription, because you can use our services without registering and paying.
If you have any questions and you decide to contact our customer support, then we will also receive some personal information about you, depending on what you decide to provide.
Personal Information we collect automatically when you use the services
When you use our software, we collect information about you and your device automatically. Here is a more detailed explanation about the types of personal information that we collect when you use our app:
When you download our software and launch the app, we and our service providers gather device-specific information, including your unique mobile ID, language, hardware model, network information, and operating system. Your IP address can also be used in case we want to determine your approximate city location. However, we don’t log any information about you. The only reason we collect your information is to troubleshoot problems, perform analytics and improve the work of our website. Your IP address may also be collected for marketing attribution purposes.
Here is what happens the second you connect to the Hat VPN Pro: your IP address is collected, safely encrypted, and then stored till the end of your session. We delete your IP address when you disconnect from our app, because we provide 100% confidentiality to our users.
None of your online activities are stored on our website. All applications that you use are never ever associated with you, the email you have provided, or the device that you use. On the other hand, we store the websites that you visit in order to: 1) Perform analytics on our services. To see how many users visit each page of our website, as well as see if they experience any problems while trying to connect to the web page; 2) Troubleshoot problems and work on new features for our website.
When you visit our websites:
Even though your IP address is collected during the use of our services, you shouldn’t worry, because we never store it in our base and we get rid of it at the end of your session. The main reason why we collect your IP address is to determine where you live. In case you still have some questions about the usage of your IP address, please visit our “When you use Hat VPN Pro” section to find our more information.
We collect the majority of information about your device when you visit our websites, including the following: mobile ID, operating system version, hardware model, language, browser, network information, internet service providers. The main reason why we gather all this information is to prevent possible problems the users may have while surfing through the internet and also to improve the work of our website.
Google Tag Manager and Google Analytics are also two important services that we use to collect your personal information. If you want to learn more about Google’s practices, then be sure to visit this website: www.google.com/policies/privacy/partners/. If you want to opt out of them, then simply download Google Analytics opt-out browser add-on, that is available right here: https://tools.google.com/dlpage/gaoptout.
How do we use your Personal Information?
Your personal information helps us in creating an ideal VPN. With the help of your personal information we can do everything to make our users feel happy and add new features. Here is how it’s getting done:
If you live European Economic Area, then your personal information will be processed based on the legal basis. Here it is:
How do we share your Personal Information?
We have repeatedly mentioned that your personal information is only used to improve the features of our website and nothing more than that. We store your IP address till the remainder of the session, but delete it right after you disconnect from our software.
We share your personal information with our third party service providers. They do a lot of useful things for our website, including: payment processing, information technology, data analysis, email delivery, customer service, online advertising, fraud prevention, auditing, and more.
If you are using our software, your IP address may be used to figure out your approximate location. This information will be deleted once you disconnect from the VPN. You should also know that when you are connected to our VPN, we don’t let advertisers see your IP address, however, if you are using the free version of Hat VPN Pro, then we might share your city location with the advertisers. There is none of that with the premium version though, even your approximate location will not be shared if you have bought our subscription.
It has been mentioned numerous times already, but we want to make sure that you have memorized this information: you do not need to provide any personal data in order to use our VPN, we never keep your logs, and we don’t keep your IP address after your disconnect from our servers. So, basically, we have no personal information to share with law enforcement.
However, there are a few exceptions. One of such exceptions is when the law requires us to share your personal information. This can happen in the following cases: